24/7 Maintenance Line: 877-221-8654
Resident Experience Hub
Pay rent, request maintenance & learn how Atlas can help you go from renter to owner to investor.
Where every key unlocks more than just a door — it opens opportunity.
At Atlas, we don’t just want you to rent. We want you to thrive. That’s why we’ve reimagined what it means to be a resident — from the moment you move in, through your everyday living, and even as you plan your next chapter. Our Resident Experience Hub is designed to guide you through every stage of your journey, with tools, resources, and support that grow with you.
Enjoy seamless air filter delivery and other home wellness perks.
Access your resident portal to pay rent, view your lease, and more.
Easily complete self-guided home inspections from your phone.
Submit and track maintenance requests quickly and efficiently.
Control your smart lock and thermostat through our tech-enabled system.
*Depending on property* 
Manage and monitor your utilities in one convenient place.
*Depending on property* From Here to Home: The Atlas Resident Journey
At Atlas, we believe your rental experience should be more than just a lease — it should be a launching pad. We don’t just manage properties, we guide journeys. Whether you’re unpacking your first box or dreaming about owning a home, we’re here to support every step. The Resident Experience Hub is your space to feel seen, supported, and empowered — because no one does rent quite like Atlas.
Phase 1: Move-In
Sign your Lease: When your lease is ready, you’ll receive a secure email with a link to the resident portal. From there, create your password and sign your lease online. Easy!
Security Deposit: Pay your deposit through the resident portal or choose a surety bond through Jetty–our deposit alternative.
Pets: All pets require a one-time, non-refundable pet fee. Monthly pet rent is determined after completing PetScreening. Note: This does not apply if your animal is an approved ESA.
Renter’s Insurance: Proof of renter’s insurance is required–but we make it easy for you! Renter’s insurance is automatically included in your Resident Benefit Package (RBP)
Rent & Fees: Your first month’s rent and all move-in fees must be paid in full prior to your move-in date. You can easily make payments through your resident portal link, or by submitting certified founds in the form of a cashier’s check or money order.
Utilities: Review your lease and set up your utilities before moving in.
*Depending on the property, utilities may be in the Landlord’s name and billed to you via a third-party utility processor.*
Mail Keys: Bring a copy of your signed lease to your local Post Office. A clerk will assist you in obtaining new mailbox keys.
Move-In Orientation: On the day of or the day after your move-in, we’ll complete a Move-In Orientation with you. During this session, we’ll walk through your home, review the resident portal, and provide valuable information to make your experience with us as smooth and easy as possible.
Move-In Inspection: On or before move-in day, you’ll receive a RentCheck inspection link via email. You’ll have one week to add notes. We’ll review and update the inspection with your input.
Phase 2: Living Well
Filter Delivery Service: Save up to 15% on utilities with air filters delivered right to your door–filters are delivered quarterly.
Credit Building: Boost your credit score with on-time rent payment reporting to major credit bureaus.
Renter’s Insurance Program: Save money with our insurance program–up to $9 less per month compared to similar plans.
Move-In Concierge: One quick call connects you with the best utility providers and simplifies setup.
Resident Rewards: Earn points and gift cards for paying rent on time–turn rent day into rewards day!
Identity Theft Protection: Get up to $1 million in protection, including dark web monitoring, fraud alerts, and more.
Additional Benefits: Home-buying assistance, 24/7 maintenance coordination, online portal access, and a trusted vendor network.
Phase 3: Move-Up, Not Out
Notice to Vacate: Submit your 60-day notice to Vacate through the resident portal and be sure to include your forwarding address.
Pre-Move-Out Inspection: Pre-Move-Out Inspection will be scheduled 21–30 days prior to your move-out. This walkthrough helps determine what may be needed to prepare the home for the next resident.
Prepare the Home: Review and follow the Move-Out checklist carefully.
Move-Out Inspection: Complete your move-out inspection as scheduled.
Keys: Return all keys to your Property Manager or office on your move-out date.
Final Balance: Check your resident portal move-out for your final account statement and charges, or deposit return.
Uplifting Humanity Through Real Estate Program
At Atlas, we’re committed to making homeownership accessible through our Uplift program. Designed to help renters save for a down payment, reduce costs, and navigate the buying process, Uplift offers valuable benefits like rent savings, waived fees, moving credits, and expert support.
Ready to take the first step from renter to homeowner — and eventually investor?
Resident Resource Line: 303.242.8980, ext 5
Monday –Friday: 8 AM - 5 PM
If you haIf you have an emergency that can not wait until business hours and you are not able to reach your property manager, please call the emergency after hours line: 877-221-8654
